Zelle® FAQs

You can send, request or receive money with Zelle®.

• To get started, log in to online banking or our mobile banking app and navigate to the [“Send
Money With Zelle®”]. To enroll, accept terms and conditions, tell us your email address or U.S.
mobile number and deposit account, and then you will receive a one-time verification code. Enter
it and you’re ready to start sending and receiving with Zelle®.
• To send money using Zelle®, simply add a trusted recipient’s email address or U.S. mobile phone
number, enter the amount you’d like to send and an optional note, review, then hit “Send.” In most
cases, the money is available to your recipient in minutes if they are already enrolled with Zelle®.
• To request money using Zelle®, choose “Request,” enter their enrolled email address, U.S. mobile
number or Zelle® tag, confirm the receipt is correct and tap “Request.”
• To receive money, just share your enrolled email address or U.S. mobile number with a friend and
ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need
to take any further action. The money will be sent directly into your account, typically within
minutes.
• If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these
steps: Click on the link provided in the payment notification you received via email or text
message. Select Sabine Federal Credit Union. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the
payment notification – you should enroll with Zelle® using that email address or U.S. mobile
number to ensure you receive your money.

If you have already enrolled with Zelle®, you do not need to take any further action. The money
will be sent directly into your bank account and will be available typically within minutes.

If you have not yet enrolled with Zelle®, follow these steps:
1. Click on the link provided in the payment notification you received via email or text message.
2. Select Sabine Federal Credit Union.
3. Follow the instructions provided on the page to enroll and receive your payment.
Pay attention to the email address or U.S. mobile number where you received the
payment notification – you should enroll with Zelle® using that email address or U.S.
mobile number where you received the notification to ensure you receive your money.

Keeping your money and information secure is a top priority for Sabine Federal Credit Union. When you
use Zelle® within our mobile app or online banking, your information is protected with the same  technology we use to keep your bank account secure.

Zelle® is a great way to send money to family, friends, and people you are familiar with, such as your personal trainer, babysitter or neighbor.1

Since money is sent directly from your bank account to another person’s bank account within minutes,1 Zelle® should only be used to send money to friends, family, and others you know and trust. 

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).

As of March 31, 2025, all users must be enrolled through one of the more than 2,300 banks and credit unions that offer Zelle® in order to send and receive money. You can find a full list of participating banks and credit unions live with Zelle® at Zelle.com. If their bank or credit union is not listed, we
recommend you use another payment method at this time.

In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.

No, Zelle® payments cannot be reversed. You can only cancel a payment if the person you sent money to
hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel,
and then select “Cancel This Payment.” If you do not see this option available, please contact our member services department at (409) 988-1300 or toll free 1 (888) 319-7328. for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money. 

If you sent money to the wrong person, please immediately call our member services department at (409) 988-1300 or toll free 1 (888) 319-7328  to determine what options are available.

No. Sabine Federal Credit Union does not charge any fees to use Zelle®. Your mobile carrier’s messaging and data rates may apply.

The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine Sabine Federal Credit Unions, send limits, please contact our member services department at (409) 988-1300 or toll free 1 (888) 319-7328.

There are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on
the amount of money they can send you.

The Zelle® QR code feature is currently not available at Sabine Federal Credit Union. The ability to use a Zelle® QR code will be available soon.

Please contact our member services department at (409) 988-1300 or toll free 1 (888) 319-7328.

Neither Sabine Federal Credit Union nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you
expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

Sending to a Zelle® tag is just like sending to a recipient’s email address or U.S. mobile number. Find Zelle® in your mobile banking app, click “Send,” and from the “Select Recipient” screen, type the recipient’s Zelle® tag. Then, enter the amount, hit “Send,” and the money is on the way. Make sure to double check that the Zelle® tag is typed correctly, and when sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the contact name that is
displayed before sending money.

At this time, the ability to create a Zelle® tag is only available to eligible small business account holders. Please confirm with your bank or credit union if you are eligible to create a Zelle® tag for your small business.